Return & Refund Policy – The Florist 254

At The Florist 254, your satisfaction is our top priority. We take great care to ensure that all our floral arrangements are fresh, beautiful, and delivered as promised. However, if you are not completely satisfied with your order, we are here to help.

1. Eligibility for Returns & Refunds

Due to the perishable nature of flowers, we handle return and refund requests on a case-by-case basis. We may offer a replacement, store credit, or partial/full refund in the following cases:

• The flowers arrived wilted, damaged, or in poor condition.

• The wrong product was delivered (e.g. different flowers or color scheme).

• The delivery was not made on the agreed date (excluding delays due to circumstances beyond our control).

Note: We do not offer refunds for issues caused by incorrect delivery details provided by the customer.

2. Timeframe for Reporting Issues

To be eligible for a refund or replacement, please contact us within 24 hours of delivery with:

• Your order number

• A clear photo of the flowers received

• A brief description of the issue

You can reach us at:
📧 [Email]
📞 [Phone Number]
📱 WhatsApp: [Number]

3. Non-Returnable Items

• Customized or personalized floral arrangements

• Flowers that have been kept beyond 24 hours without refrigeration or proper care

• Flowers altered or rearranged after delivery

4. Cancellations

Orders may be canceled for a full refund at least 24 hours before the scheduled delivery time. Cancellations made within 24 hours of delivery may incur a processing fee or may not be eligible for a refund, depending on the preparation stage.

5. Refund Method

Approved refunds will be processed within 5-7 business days and credited to the original payment method.

The Florist 254 is committed to delivering quality and joy with every order. If something isn’t right, we promise to do our best to make it right.